DialogHive stores conversation data only to provide messaging services to the business you interacted with. You can have this data deleted at any time — automatically through Facebook/Instagram, by using the request form below, or by email.
Option 1 — Automatic deletion via Facebook or Instagram
- Open Settings & Privacy → Settings → Apps and Websites on Facebook (or Settings → Website permissions → Apps and Websites on Instagram).
- Find DialogHive, remove it, and choose "Delete data" when asked.
- Facebook sends us a signed deletion request. We delete your data immediately and Facebook shows you a confirmation code and a link to a status page where you can verify it completed.
Option 2 — Request deletion here
Tell us which channel you used and the identifier you messaged from. We verify each request before deleting (so nobody can erase someone else's data) and complete it within 30 days.
Option 3 — Email us
Deletion requests: [email protected] — include the business name you messaged, the channel, and the phone number or profile name you used.
We confirm and complete deletion within 30 days. Data is removed from production immediately upon processing and from encrypted backups within 90 days.
If you are a business using DialogHive
- Log in to your client dashboard.
- Go to Settings → Channels and disconnect the channel (WhatsApp, Facebook Page, or Instagram) you want removed — its stored token and data are invalidated.
- To delete your entire account, go to Account → Danger zone → Delete this account permanently. This immediately erases your business and all its data: conversations, leads, orders, connected channels, team members and billing history. You will receive a confirmation code you can verify on the status page.
See also our Privacy Policy and Terms & Conditions.